Privacy policy

At Alloya, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase on our Shopify-hosted platform.

By using our website, you agree to the practices described in this policy. If you do not agree with any part of this policy, please discontinue the use of our website.

Information We Collect

We collect the following types of information to process your orders, provide services, and improve your shopping experience:

Personal Information:

Name
Email address
Shipping and billing address
Phone number
Payment details (credit card information, PayPal, etc.)

Non-Personal Information:

IP address
Browser type
Device type
Usage data (e.g., browsing activity on our site)

How we collect data:

Directly from you when you make a purchase, create an account, sign up for newsletters, or contact us.
Automatically through cookies and other tracking technologies when you browse our website.

How We Use Your Information

We use your personal data for the following purposes:

Order Processing: To process your orders and payments, manage your account, and deliver your products.
Customer Service: To respond to inquiries, provide assistance, and support.
Marketing: To send you promotional emails, newsletters, and updates about new products and special offers (only if you’ve opted in).
Improvement: To improve the user experience and functionality of our website.
Legal Compliance: To comply with legal obligations and resolve disputes.

How We Protect Your Information

We use industry-standard security measures to protect your personal information, including encryption technologies such as SSL (Secure Socket Layer) for online transactions. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Since we are hosted on the Shopify platform, please note that Shopify also takes steps to protect your data, but we cannot be responsible for security breaches beyond our control.

Shopify Security Features:

Shopify uses SSL encryption and complies with PCI-DSS standards to ensure secure online transactions.
Shopify’s data servers are protected by firewalls and are monitored for unauthorized access.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

Service Providers: We may share your data with trusted third-party service providers (e.g., payment processing, shipping, website hosting) to fulfill orders or provide services on our behalf. These providers are obligated to keep your information confidential.
Legal Requirements: We may disclose your information if required by law, in response to a legal request, or to protect our rights, property, or safety.

Since our website is hosted on Shopify, please note that Shopify may share some information with third-party services (e.g., payment processors or shipping partners) in accordance with their own privacy policies.

Shopify’s Role in Data Processing

As a Shopify-powered website, we acknowledge that Shopify may collect and process certain data about your use of our website. This includes:

Cookies and Tracking Technologies: Shopify uses cookies and other tracking technologies to enhance your shopping experience, analyze trends, and monitor the performance of the website. These cookies are necessary for the proper functioning of the Shopify platform.
Shopify Payments: If you make a purchase using Shopify Payments or a third-party payment gateway, your payment details are processed through Shopify’s secure systems or the third-party processor’s secure environment. We do not store payment details ourselves, but Shopify may collect certain transaction data as part of the checkout process.

For more information on Shopify’s data practices, you can review Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy.

Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., web beacons, Google Analytics) to enhance your experience on our website, analyze trends, and gather information on how visitors use our site.

You can set your browser to refuse cookies, but doing so may limit some functionality of the website.

Shopify Cookies:

Shopify uses essential cookies to ensure that our site operates smoothly during your shopping experience. These cookies allow for basic functions like adding items to your cart or completing checkout.
Shopify may also use analytics cookies to monitor website performance and optimize the user experience.

For more details on how Shopify uses cookies, visit Shopify’s Cookie Policy: https://www.shopify.com/legal/cookies.

Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request to correct or update your information if it is inaccurate.
Deletion: You can request to delete your personal data, subject to certain legal limitations.
Opt-Out: You can unsubscribe from marketing communications at any time by following the instructions in our emails or by contacting us directly.

To exercise these rights, please contact us at support@shopalloya.com.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or payment gateways. This Privacy Policy does not apply to those third-party sites. We encourage you to read their privacy policies before providing any personal information.

Since our website is hosted on Shopify, please note that certain Shopify apps and integrations may also have their own privacy policies. We recommend reviewing their policies if you engage with any third-party apps via our Shopify store.

Children’s Privacy

Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child under 16, we will take steps to delete that information.

Changes to This Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated date. Please review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about our Privacy Policy or your personal data, please contact us at support@shopalloya.com.