HEARTFELT KNOT

Bracelet Size Guide:

How to measure your Bracelet Size

• Wrap a piece of string around your wrist where you would normally wear a bracelet or where you would like the bracelet to sit.
  

• Measure the length with a ruler or scale to understand the circumference.

• Compare the measurement to the size chart below.

Falling between two sizes? We recommend going with the bigger size if you enjoy a looser fit or smaller size if you prefer a snug fit.

Women’s Bracelet Size Guidance

Women’s Cuff Size Guidance

Still unsure? Contact our Customer Service team at hello@shopalloya.com

Ring Size Guide:

How to measure your Ring Size?

Circumference

• Wrap a piece of string around your wrist where you would normally wear a bracelet or where you would like the bracelet to sit.

• Measure the length with a ruler or scale to understand the circumference.

• Compare the measurement to the size chart below.
  

Diameter

• In the absence of a string, you can measure the inside diameter for a ring that fits you well.
• Measure the inner diameter from edge to edge and compare it to the size chart below.
  

Women’s Ring Size Guidance

Still unsure? Contact our Customer Service team at hello@shopalloya.com.

➢Collections

When is your next collection launching?

->We’re constantly creating for you! Find launch dates and exclusive details about upcoming collections in our newsletter “here

My favorite item is sold out. Will it come back in stock?

->Be the first to know when one of our pieces is restocked by signing up for our newsletter. 

➢Product Sizing

How do I find my Ring size?

To find out your ring size, please visit our Ring Size Guide which has instructions on how to measure an existing ring or your finger.

You can speak to a member of our Customer Service team at +91 787-447-4292 or hello@shopalloya.com, who are always on hand to help. 

➢Warranty & Care

How long is the warranty for the products?

We provide a 6-month warranty for all our products.

Please find additional details in our Warranty section.

How do I care for my jewelry?

To learn how to prolong the life of our pieces, please find all details in our Jewelry Care section.

➢Orders & Payments

What payment methods are accepted?

India: Debit Card, Credit Card, Google-Pay, Paytm, UPI and Bank Transfer

International: Debit Card, Credit Card, Bank Transfer and PayPal

Do you accept Cash On Delivery (COD)?

We do not accept Cash On Delivery currently.

How do I know my order is confirmed?

Once you’ve completed your purchase, we will send you an Order Confirmation email.

Please check your junk mail or spam folders if you can’t find it. Otherwise, contact our Customer Service team through WhatsApp on +91 787-447-4292 or hello@shopalloya.com and we will be able to re-send your confirmation email to you for your reference.

Can I amend my order?

We are unable to cancel or amend orders once they have been placed.

You have up to 7 days to notify us of any issues with your order.

Please find further details in our Returns & Exchanges section.

Can I amend my shipping address?

Kindly connect to our Customer Service team through WhatsApp on +91 787-447-4292 or at hello@shopalloya.com and we will provide you the best solution to address the problem.

If your order has already shipped from our warehouse, we won’t be able to change the shipping address.

When will my order ship?

Most orders ship within 2-3 business days of purchase unless a specific ship date is indicated on the product. Delivery times are provided solely as guidelines and are subject to change at any time.

How can I track my order?

Once the order is dispatched, a tracking ID will be sent on your registered E-mail ID along with the link.

What can I do if my order has missing items or is damaged?

Kindly reach out to us at hello@shopalloya.com and we will provide you the best solution to address the problem.

Please find additional details in our Returns & Exchanges section.

I did not receive Order confirmation, but the payment was debited from my account. How can I get this resolved?

You may experience this problem due to a technical issue with the payment gateway. In such cases, you can connect to our Customer Service team through email at hello@shopalloya.com

I am facing issues with my payment method. Who can I connect with to get it resolved?

Kindly reach out to our Customer Service team through WhatsApp on +91 787-447-4292 and we will provide you the best solution to address the problem.

➢Returns & Exchanges

Can I return my order?

All Orders are ‘Final Sale’ and NOT eligible for Exchanges unless damaged, defective or missing.

Please find additional details in our Returns & Exchanges section.

Can I cancel my order?

Orders cannot be cancelled once dispatched. 

Kindly connect to our Customer Service team through Whatsapp on +91 787-447-4292 or at hello@shopalloya.com for assistance.

How many times can I exchange my order?

Order can only be exchanged once during its course.

Please find additional details in our Returns & Exchanges section.

What can I do if I don’t find a suitable product in exchange?

We provide Credit Notes on your registered E-mail Id.  The Credit Note is redeemable on the next purchase and is valid for 3 months ONLY.

How can I redeem Credit Notes?

The Credit Note is redeemable on the next purchase and is valid for 3 months ONLY.

Kindly reach out to our Customer Service team through WhatsApp on +91 787-447-4292 or at hello@shopalloya.com and we will provide further assistance.